STRATEGIC OPERATIONS MANAGER
- Rendall & Rittner • Competitive • Office Based - London (Vauxhall)
ROLE OVERVIEW
You will play a pivotal role in shaping how our property management operation delivers for residents, clients and colleagues. Balancing strategic thinking with hands-on execution, you will optimise processes, uplift service quality and drive consistent performance across a diverse London portfolio.
Working closely with Directors, Property Managers and central functions, you will lead operational initiatives that enhance efficiency, compliance and customer satisfaction. Your calm professionalism and ability to turn data into action will ensure our teams have the clarity, tools and support to excel.
ROLE EXPECTATIONS
You will turn strategic goals into practical plans, coordinating people, processes and partners to deliver measurable improvements. Most days you’ll be prioritising initiatives, removing blockers, aligning stakeholders, and ensuring operational disciplines are followed consistently across sites.
WHAT SUCCESS LOOKS LIKE
- Portfolio KPIs consistently achieved or exceeded, with clear action plans for any variances.
- Resident and client satisfaction scores improved and sustained through visible service enhancements.
- Efficient, standardised processes embedded, documented and adopted across teams.
- Risk, compliance and H&S are proactively managed with audit-ready records and swift corrective actions.
- Projects delivered on time and on budget, with transparent reporting and quantifiable outcomes.
- Teams feel supported, informed and accountable, with strong cross-functional collaboration.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Leading operational improvement projects that streamline workflows, systems and reporting.
- Reviewing performance data, spotting trends and implementing corrective or preventative actions.
- Partnering with Property Managers to strengthen site operations, supplier delivery and resident experience.
- Overseeing risk, compliance and H&S routines, ensuring timely inspections, actions and documentation.
- Coordinating mobilisations, changes and handovers to protect service continuity and standards.
- Communicating priorities, progress and results to stakeholders, creating alignment and momentum.
WHO THIS ROLE IS FOR
- You combine strategic thinking with practical delivery, turning insights into sustainable change.
- You’re a confident stakeholder manager who builds trust and challenges constructively.
- You thrive in a fast-paced environment, prioritising effectively and keeping a steady hand under pressure.
- You’re data-informed and outcome-focused, with a passion for great customer experiences.
- You bring a collaborative, coaching mindset that lifts the capability and confidence of others.
EXPERIENCE THAT HELPS
- Leading operations within residential property management or a related service-led industry.
- Implementing process improvements, service standards and KPI frameworks across multi-site operations.
- Managing risk, compliance and H&S in a regulated environment with rigorous record-keeping.
- Coordinating suppliers and contracts to drive quality, value and accountability.
- Delivering change projects end-to-end, from scoping and business cases to adoption and review.
WHAT WE OFFER
- Competitive salary
- Discretionary bonus
- 25 days holiday plus bank holidays, with the option to buy or sell holiday
- Salary sacrifice scheme
- Private healthcare (subject to seniority or 3 years' service), life assurance
- Telus Health wellbeing platform
- Free eye tests and Cycle to Work scheme
- Enhanced maternity and paternity pay (service-dependent)
- Fully funded training and professional development
- Long service reward, from 5 years' service
- Employee referral scheme, up to £1,500
- Staff social events
ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on your operational leadership, stakeholder management, data-driven decision-making and approach to improving service, compliance and efficiency
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.