HEAD OF CLIENT ACCOUNTS
- Premier • Competitive • Hybrid - Macclesfield, SK10 1AT
ROLE OVERVIEW
The Head of Client Accounts is responsible for effective leadership, mentoring and development of the Client Accounts Team, ensuring delivery of accurate, timely, and compliant financial management services across a portfolio of complex developments. The team will consist of 7 Client Accountants. The role supports the production of year-end accounts, accurate budgets, client reporting, VAT submissions, and specialist financial processes such as Combined Heat & Power (CHP) reporting.
Working closely with the Property Team and other internal stakeholders, the Head of Client Accounts plays a key role in ensuring deadlines, KPIs, and client requirements are consistently met, while maintaining high professional standards and building strong working relationships across the business.
ROLE EXPECTATIONS
Most days you will lead and develop a high‑performing team, review key reconciliations and reports, and steer the close and year‑end cycles to immovable deadlines. You will collaborate with Property Managers and clients, resolve queries with pace and empathy, and drive continuous improvement across systems, controls and processes.
WHAT SUCCESS LOOKS LIKE
- Service charge accounts, budgets and year‑ends delivered right first time, on time, every time.
- Clean audit outcomes, robust reconciliations and zero tolerance for control breaches.
- Stakeholders feel informed and supported, with reduced queries and faster resolutions.
- A motivated, capable team with clear goals, strong succession and low attrition.
- Automation and data insights embedded to improve accuracy, speed and client experience.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Leading, coaching and resource‑planning a multi‑disciplinary client accounts team.
- Managing the full service charge lifecycle: budgets, variance analysis and year‑end packs.
- Partnering with Property Managers and clients to explain Finance and agree actions.
- Driving process improvement, controls testing, and system optimisation with Group technology.
- Coordinating audit requests and responding to complex queries with clear, evidence‑based answers.
WHO THIS ROLE IS FOR
- You are an experienced client accounting leader who thrives on ownership and accountability.
- You balance meticulous attention to detail with a pragmatic, people‑first approach.
- You communicate complex information simply and build trusted relationships quickly.
- You stay calm under pressure, plan ahead and deliver to hard deadlines.
- You enjoy improving how things work and bringing teams with you through change.
EXPERIENCE THAT HELPS
- Leading client accounting in property management or a similar multi‑client, high‑volume environment.
- End‑to‑end service charge accounting, including budgeting, reconciliations and year‑end.
- Building and developing teams, implementing process improvements and supporting audits.
- Partnering with operational stakeholders and clients to resolve issues and drive outcomes.
WHAT WE OFFER
- Competitive salary, aligned to experience
- Annual salary review
- 25 days holiday + bank holidays
- Birthday leave
- Buy and sell annual leave (up to one week)
- Westfield Health cash plan + Westfield Rewards perks platform
- Fully funded learning and development
- Support for professional qualifications including AAT, CIMA, ACCA and more
- Company pension scheme
- Employee referral scheme
- Enhanced maternity and paternity pay (service-dependent)
- Volunteer leave
ABOUT PREMIER
Premier is a leading residential property management company with a strong national presence across England and Wales. We manage a diverse portfolio of developments, from landmark city centre apartment blocks and luxury residences to new build estates, historic listed conversions, and sustainable communities.
As part of the Odevo Group, we combine the expertise and relationships of a trusted operator with the strength, technology and ambition of an international leader in property management. That means better tools, more opportunities, and a clear path for our people to grow.
We are proud members of The Property Institute (TPI) and The Property Ombudsman. Our vision is to be the trusted partner in property management, placing people at the heart of what we do, delivering service excellence through innovation, integrity, and genuine care.
If you are looking for a role where you will be trusted, supported and developed, within a business that is ambitious, values led, and genuinely invested in its people, Premier is a great place to build a long term career.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on your leadership of client accounting teams, technical depth in service charge accounting and controls, stakeholder communication, and approach to improving processes
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.