ESTATE OPERATIVE
- Premier • £25,000 - £25,250 • Queenshurst - KT2 5NZ • Sunday: 8:00am – 4:00pm, Monday: 6:00am – 2:00pm, Tuesday to Thursday: 8:00am – 4:00pm
DEVELOPMENT DETAILS
Join a vibrant, modern community of 328 stylish apartments in the heart of Kingston-upon-Thames, just a short stroll from the town centre and station. You’ll help keep an exceptional residential environment running smoothly, supporting residents who enjoy premium amenities including a residents’ gym, cinema room, meeting space, and 24-hour concierge. With a new linear park and a central garden square on the doorstep, you’ll work in a green, well-connected setting where high standards and friendly service make a real difference to everyday life.
ROLE EXPECTATIONS
You will be the eyes and ears of the development, keeping communal areas immaculate, safe and welcoming, and supporting residents with day-to-day requests. Most days you’ll be carrying out cleaning and presentation routines, basic maintenance tasks, health and safety checks, and liaising with the concierge and contractors to keep everything running like clockwork.
WHAT SUCCESS LOOKS LIKE
- Residents consistently compliment the cleanliness, safety and presentation of every shared space.
- Daily, weekly and monthly checks are completed on time, logged accurately, and issues are resolved promptly.
- You spot problems early, fix what you can, and escalate effectively with clear, timely communication.
- Waste and recycling areas are well managed, tidy and compliant, with minimal missed collections.
- Contractors are welcomed, briefed and supervised so works are completed safely and to standard.
- You work seamlessly with concierge and management, sharing updates that prevent repeat issues.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Carrying out scheduled cleaning of lobbies, corridors, lifts, stairwells and amenity spaces.
- Completing health and safety, fire safety and plant room checks, recording findings and actions.
- Managing bin stores, waste movements and recycling to keep areas clean, safe and compliant.
- Performing basic repairs and defect reporting, arranging access and follow-up where needed.
- Supporting resident queries on site and signposting to concierge or management when appropriate.
- Preparing for and assisting contractor visits, from access and permits to monitoring and handover.
WHO THIS ROLE IS FOR
- You take pride in creating spotless, welcoming spaces and notice the small details others miss.
- You’re reliable, organised and comfortable following structured routines and checklists.
- You communicate clearly and courteously with residents, colleagues and contractors.
- You’re safety-conscious, proactive and calm under pressure, solving problems without fuss.
- You’re happy working on your feet, indoors and outdoors, across a large development.
EXPERIENCE THAT HELPS
- Previous experience in estates, facilities, housekeeping, caretaking or a similar operational role.
- Familiarity with health and safety in residential or facilities settings, including basic checks and reporting.
- Hands-on skills for minor repairs, cleaning machinery, and safe use of tools and materials.
- Experience managing waste and recycling areas within large buildings or estates.
- Coordinating with contractors, concierge or security teams in a customer-focused environment.
WHAT WE OFFER
- Competitive salary, aligned to experience
- 20 days holiday
- Westfield Rewards perks platform
- Fully funded learning and development
- Support for professional qualifications including TPI, RICS and more
- Company pension scheme
- Employee referral scheme
ABOUT PREMIER
Premier is a leading residential property management company with a strong national presence across England and Wales. We manage a diverse portfolio of developments, from landmark city centre apartment blocks and luxury residences to new build estates, historic listed conversions, and sustainable communities.
As part of the Odevo Group, we combine the expertise and relationships of a trusted operator with the strength, technology and ambition of an international leader in property management. That means better tools, more opportunities, and a clear path for our people to grow.
We are proud members of The Property Institute (TPI) and The Property Ombudsman. Our vision is to be the trusted partner in property management, placing people at the heart of what we do, delivering service excellence through innovation, integrity, and genuine care.
If you are looking for a role where you will be trusted, supported and developed, within a business that is ambitious, values led, and genuinely invested in its people, Premier is a great place to build a long term career.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on your customer service approach, health and safety awareness, problem-solving, and how you maintain high presentation standards across a large residential site
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.