New Schemes Manager position at Trinity Estates
Location – Home Based with travel across Reading/South Oxfordshire
Working Hours – 09:00 – 17:15 Monday - Friday
Salary – Competitive
About Trinity Estates:
Trinity are one of the largest residential property management companies in England and Wales.
Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team.
Trinity is part of the Trinity Property Group, an Odevo Group Company.
Benefits:
The company offers various benefits, including:
- 24 days annual leave for work-life balance.
- Discounts on shopping and services through Perkbox.
- Employee Assistance Programme for confidential support.
- Hybrid and flexible work opportunities.
- Financial support for personal development.
- Opportunities for career growth.
- Recognition incentives.
- Cycle to Work scheme for a healthy lifestyle.
- Employee Referral Scheme for potential bonuses.
Job Description:
The role of responsible for the handing over of new developments from the New Business function into Trinity’s management ensuring a seamless transition. They will work closely with the New Business department and Property department and play a pivotal role in engaging and retaining our clients.
Key responsibilities and tasks include:
- To undertake the handover of developments from New Business Managers to Property Managers ensuring that the client experience is exemplary.
- To produce the Handover confirmation email to Setup along with all relevant documentation.
- Manage their own pipeline of forthcoming business through the Proposal/ Submitted Spreadsheet.
- Maintain and develop all new and existing client business relationships.
- Arrange appointments with developers on site to review newly built communal areas.
- To communicate with specific contacts within each developer to ensure all information/documentation has been provided to carry out a successful handover.
- Complete a handover report and send to the developer to complete the snags/defects.
- Dealing with enquiries/queries and take a pro-active approach to foresee and resolve any challenges with assistance from the Team Leader.
- Updating and managing CRM and appropriate reports, keeping relevant departments informed regarding committed checklists, and service charge amendment forms etc.
- Complete all Handover Confirmation documentation in readiness to send to the Setup team.
- Dealing with handover from RMCs, collating information from previous agent and passing to relevant departments.
- Providing information to RMCs on our services prior to them requesting a proposal.
- Contribution to achievement of departmental targets.
Qualifications and Skills:
Candidates for this position should have the following skills and qualifications:
- Extensive knowledge of and experience in Property Management (4 years minimum).
- Strong customer service focus and a genuine desire to deliver an excellent experience.
- Advanced IT skills (word-processing and spreadsheets).
- The ability to communicate effectively with colleagues, the public, stakeholders and industry professionals.
- A presentable, professional and approachable manner which sets an example for others to follow.
- Ability to plan and prioritise own workload.
- Demonstrate ability to make decisions independently and collaboratively, having first evaluated different options.
- Ability to forward plan in order to achieve and exceed project deliverables.
- Full UK Driving License and access to a car.
- Willingness to travel (with overnight stays if necessary).
- Ideally ATPI qualified or higher.
Application Process:
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at 020 7702 0701, quoting the reference number #LI-EJ1.