RISK OPERATIONS CO-ORDINATOR
- SRVO • £Competitive, aligned to experience • Remote - Home Based
ROLE OVERVIEW
We are looking for a Risk Operations Coordinator to join SRVO’s Health & Safety and Risk division, supporting the day-to-day operational delivery of our inspection and risk services.
This role is key to keeping the department running smoothly. You will remove administrative burden from our field-based inspectors by maximizing efficiencies through technology; while ensuring customer service, consistency and quality remain at the forefront.
This is a fast-paced coordination role suited to someone who enjoys organisation, problem solving, and managing multiple priorities at once, while working closely with clients, leaseholders, property managers and internal teams.
This role offers structured support and development, with clear progression opportunities into senior operations, workflow improvement or team leadership as the department continues to grow.
ROLE EXPECTATIONS
This role requires excellent organisation, strong attention to detail and the ability to manage a varied workload with confidence.
You’ll be responsible for coordinating instructions, managing diaries, supporting client communication and ensuring reports, documentation and invoicing are processed accurately and on time.
You will regularly liaise with inspectors, property managers, leaseholders and clients, including managing challenging calls professionally and responding to enquiries using set templates and processes.
You’ll work remotely, using a range of systems and portals to manage workflows, reporting and document control. You’ll be expected to learn quickly, work proactively and prioritise effectively across several different workstreams.
WHAT SUCCESS LOOKS LIKE
You’ll be successful in this role if:
- Inspectors have well-managed diaries and can focus on site delivery
- Instructions are processed quickly and accurately, with minimal rework
- Clients and stakeholders receive clear, timely communication
- Reports are quality checked and uploaded correctly first time
- Invoicing and credits are issued promptly and accurately
- You stay organised under pressure and manage multiple priorities effectively
HOW YOU’LL SPEND MOST OF YOUR TIME
Most weeks, you’ll be:
- Processing instructions from Odevo Property Management companies, partners and external clients
- Managing inspector diaries to maximise productivity and support monthly/annual targets
- Liaising with leaseholders, clients, property managers and inspectors to coordinate access and appointments
- Responding to enquiries using prescribed templates and formats
- Managing documents across multiple systems (copy, scan, index, save and upload)
- Coordinating bulk mail merges and outsourced mailing services (and occasionally printing/posting)
- Answering external calls with a professional telephone manner and confidence handling challenging callers
- Proofreading and quality checking reports produced by inspectors before uploading to portals
- Creating and issuing invoices and credits for services delivered
- Supporting credit control activity where required
- Providing cover for team absence and supporting continuity of service
- Assisting with data collation for management reporting
- Using systems including Insightly, Solarvista, Dwellant, Fixflo and Microsoft Office
You’ll play a central role in keeping workflows consistent, efficient and customer focused.
WHO THIS ROLE IS FOR
This role suits someone who:
- Has strong administrative and coordination experience, ideally within a property, compliance or customer service environment
- Is confident managing diaries, scheduling and multi-step workflows
- Communicates clearly and professionally, including on the phone with external stakeholders
- Has excellent written English and a high level of numerical accuracy
- Is comfortable working with systems, portals and Microsoft Office (particularly Excel)
- Can prioritise effectively and work under pressure to deadlines
- Is proactive, organised and able to work independently in a remote environment
- Has an understanding of residential block property management (highly beneficial)
It would be advantageous if you also have:
- Experience supporting compliance, risk or inspection-based services
- Experience with invoicing, credits or basic credit control
- Exposure to property management systems or CRM tools
EXPERIENCE THAT HELPS
- Strong coordination and customer service experience
- Diary management in a multi-stakeholder environment
- Document control and process-led administration
- High attention to detail in report checking and uploading
- Confidence handling difficult or demanding callers professionally
- Strong IT capability across Excel, Word, Outlook and online portals
- A structured approach to work, with the ability to follow written procedures
WHAT WE OFFER
- Competitive salary aligned to experience
- Discretionary bonus
- Remote and flexible working
- 25 days holiday plus bank holidays
- Private medical insurance, life assurance and enhanced family leave
- Fully funded training and professional development
- Pension scheme and employee assistance programme
- Employee referral scheme
- Discounts across travel, retail, fitness and entertainment
You’ll be supported with training across SRVO systems and processes, with the opportunity to develop into more senior operational and coordination responsibilities over time.
ABOUT SRVO
SRVO is a Chartered Surveying and Property Consultancy delivering surveying, project and consultancy services across the UK, alongside specialist risk assessment and compliance services.
We support both commercial and residential sectors and have built a strong reputation through long-standing client relationships and consistently high standards.
Our mission is to transform the property landscape with safe and sustainable solutions.
As part of the Odevo Group, SRVO combines specialist expertise with the stability, scale and long-term investment of a wider group. We set our people up to succeed through the right tools, technology and support — alongside clear development pathways and an environment where wellbeing is genuinely prioritised.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on experience, organisation and approach
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.