ESTATE OPERATIVE
- Rendall & Rittner • 27000 - 28000 • Fitzroy Place, Fitzrovia - W1T 3BP • Monday - Friday 0700 - 1600
DEVELOPMENT DETAILS
You’ll be part of a prestigious London development comprising around 235 luxury apartments, set within an elegant, well-managed environment with a 24-hour concierge, residents’ gym, private gardens and secure parking. The community blends calm, beautifully maintained spaces with the energy of Fitzrovia on your doorstep. With multiple Underground connections a short walk away, you’ll enjoy a well-connected, professional setting where high standards and warm service are appreciated by discerning residents.
ROLE EXPECTATIONS
You will be the visible, friendly face of the estate, keeping communal areas immaculate, safe and welcoming throughout the day. You’ll support the concierge and management team, respond to resident requests, and tackle routine upkeep, checks and minor fixes to keep everything running smoothly.
WHAT SUCCESS LOOKS LIKE
- Communal areas and gardens are consistently spotless, tidy and well-presented.
- Issues are identified early, logged accurately and resolved or escalated without delay.
- Residents and visitors receive courteous, proactive support every time.
- Health and safety procedures are followed precisely, with well-kept records.
- You work seamlessly with concierge, contractors and management to deliver a premium experience.
- You’re reliable, punctual and take ownership of your areas and tasks.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Carrying out internal and external cleaning of lobbies, corridors, lifts, stairwells and amenity areas.
- Managing waste and recycling, including bin rotations, storage area cleanliness and collection day readiness.
- Conducting regular estate inspections, reporting defects, and completing minor repairs and touch-ups.
- Supporting concierge with resident deliveries, access requests and contractor escorting.
- Performing routine H&S checks, such as emergency lighting, fire door observations and hazard spot checks.
- Keeping stores, equipment and logs organised, and updating management via the reporting system.
WHO THIS ROLE IS FOR
- You take pride in delivering a five-star environment and notice the details others might miss.
- You’re friendly, approachable and confident communicating with residents, colleagues and contractors.
- You’re hands-on, active and comfortable with a role that involves cleaning, lifting and moving safely.
- Experience using a Nilfisk Ride on floor cleaner and jet washing equipment is desirable
- You’re organised, dependable and thrive with clear routines and high standards.
- You act with discretion and professionalism in a luxury residential setting.
EXPERIENCE THAT HELPS
- Working in residential estates, hotels, corporate offices or similar high-end environments.
- Housekeeping, facilities or caretaking duties, including cleaning and basic maintenance.
- Awareness of health and safety best practice, including manual handling and COSHH.
- Using digital tools or systems to log tasks, defects and checks.
- Coordinating with contractors and supporting front-of-house or concierge teams.
WHAT WE OFFER
- 20 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on your customer service approach, attention to detail, health and safety awareness and how you prioritise tasks in a busy, high-standard environment
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.