NIGHT CONCIERGE
- Rendall & Rittner • £30,000 • Kensington Row - W14 8FN • 4 days on, 4 days off 1900 - 0700
DEVELOPMENT DETAILS
You’ll be the welcoming face of an exclusive collection of 150 luxury apartments set just off Kensington High Street, where standards are high and service matters. With a residents’ leisure suite and both indoor and outdoor play areas, the community blends city sophistication with family-friendly living. The setting is calm, polished and internationally diverse, with High Street Kensington Underground moments away, connecting you effortlessly across Central London.
ROLE EXPECTATIONS
You will deliver a seamless, safety-conscious night service, greeting residents and guests, overseeing building standards and calmly resolving any issues that arise. You’ll monitor security, manage keys and deliveries, keep the lobby pristine and provide timely updates to day teams to ensure continuity of service.
WHAT SUCCESS LOOKS LIKE
- You know residents by name and anticipate their needs, creating a warm, personalised experience at every interaction.
- You keep the building safe and orderly throughout the night, with accurate logs, checks and clear handovers every morning.
- You resolve issues quickly and discreetly, coordinating contractors or emergency services when needed.
- You communicate professionally and confidently, in person, by phone and over email or radio.
- You uphold the highest presentation standards across front-of-house areas and yourself.
- You follow building procedures precisely and suggest improvements that enhance resident satisfaction.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Welcoming residents and guests, managing access, keys and visitor registration.
- Conducting regular patrols and CCTV monitoring to maintain safety and compliance.
- Managing parcels and deliveries, and arranging safe, efficient storage and collection.
- Handling resident enquiries and service requests, escalating where necessary.
- Keeping the lobby and front-of-house areas immaculate, and setting up for the morning.
- Completing nightly reports and delivering a comprehensive handover to the day team.
WHO THIS ROLE IS FOR
- You’re a people person who stays calm, courteous and solutions-focused under pressure.
- You take pride in impeccable standards, from personal presentation to record-keeping.
- You’re vigilant and safety-minded, with strong situational awareness during night hours.
- You communicate clearly and professionally, balancing warmth with discretion.
- You’re self-motivated and reliable, comfortable working independently overnight.
EXPERIENCE THAT HELPS
- Concierge, front-of-house, security or hospitality experience in a premium environment.
- Confident use of building systems such as CCTV, access control and incident logging.
- Experience managing parcels, contractors and basic facilities requests.
- Background in customer service where confidentiality and discretion were essential.
- Familiarity with London living and travel options to support resident advice.
WHAT WE OFFER
- 16 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on service excellence, security awareness, problem-solving on nights, communication and ownership of procedures/handovers
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.