NIGHT CONCIERGE
- Rendall & Rittner • £27,270 • White City Living - W12 7RQ • 4 days on, 4 days off 1900 - 0700
DEVELOPMENT DETAILS
White City Living is a flagship St James destination in West London, bringing together up to 1,465 new homes with 39,000 sq ft of world-class resident amenities. You’ll be part of a vibrant, high-end community where residents enjoy lounges, cinemas, pools and a Health Club complete with virtual golf, all set within thoughtfully landscaped spaces. With White City and Wood Lane Underground stations right by the entrance, the development has a dynamic, international feel—busy at peak times, calm and club-like late at night—offering a professional yet people-focused environment to deliver exceptional service.
ROLE EXPECTATIONS
You will be the welcoming face and steady presence overnight, ensuring residents and guests feel safe, supported and well looked after. You’ll manage the front-of-house desk, coordinate building access, monitor systems, and respond to incidents or queries with composure and care. You’ll work closely with on-site teams and service partners to keep operations smooth and standards high.
WHAT SUCCESS LOOKS LIKE
- Residents and guests consistently comment on your warm welcome and professional support at all hours.
- Access control and security checks are completed diligently, with accurate logs and timely incident reporting.
- Concierge services are delivered swiftly and courteously, from key handling to booking amenities.
- The front-of-house area is immaculate, well-organised and always presentation-ready.
- Handovers are clear and thorough, ensuring seamless continuity between shifts.
- You proactively spot issues and resolve them or escalate appropriately before they impact residents.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Managing the reception desk, greeting residents and visitors, and handling enquiries.
- Overseeing access control, monitoring CCTV and life safety systems, and conducting regular patrols.
- Coordinating deliveries, parcels and keys with secure, auditable processes.
- Supporting the smooth running of residents’ facilities and booking systems.
- Recording incidents, maintenance issues and overnight activities with precise reporting.
- Completing shift handovers and liaising with daytime teams and contractors as needed.
WHO THIS ROLE IS FOR
- You’re a calm, confident communicator who enjoys helping people and solving problems.
- You take pride in presentation and attention to detail, even during quiet hours.
- You’re reliable, punctual and comfortable working a 4 on, 4 off night rota.
- You balance hospitality with vigilance, keeping safety and service front of mind.
- You’re a team player who builds positive relationships with residents and colleagues.
EXPERIENCE THAT HELPS
- Front-of-house or concierge experience in residential, hotel or corporate environments.
- Working knowledge of access control systems, CCTV and incident procedures.
- Experience managing parcels, keys and amenity bookings.
- Familiarity with building operations, maintenance reporting and contractor coordination.
- Customer service training or experience in a high-end, service-led setting.
WHAT WE OFFER
- 16 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
ABOUT RENDALL & RITTLER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on service excellence, security awareness, incident handling and clear communication through scenario-based questions
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.