NIGHT CONCIERGE
- Rendall & Rittner • 30382 • 1 Hans Crescent - SW1X 0LG • 4 days on, 4 days off 1900 - 0700
DEVELOPMENT DETAILS
You’ll be the night-time face of a prestigious collection of apartments and penthouses set within a handsome Edwardian red-brick building in Knightsbridge, directly opposite Harrods. This is an elegant, high-profile environment with discerning residents who expect seamless service, privacy and security. With 24-hour concierge, secure parking and lift access on site, and Knightsbridge Underground moments away, your nights will be spent in a calm yet dynamic setting where attention to detail and confident communication make all the difference.
ROLE EXPECTATIONS
You will deliver exceptional front-of-house service through the night, balancing warm hospitality with vigilant building oversight. You’ll manage access, complete patrols, handle parcels and enquiries, and coordinate with security, contractors and the daytime team to keep everything running smoothly.
WHAT SUCCESS LOOKS LIKE
- You provide a polished, welcoming presence at all hours, remembering names, preferences and routines.
- You maintain a safe, orderly building with discreet, proactive security and clear access controls.
- You keep impeccable logs, handovers and incident reports that make mornings seamless for the day team.
- You resolve issues calmly and efficiently, escalating only when necessary and keeping residents informed.
- You protect residents’ privacy and the development’s reputation through discretion and professional judgement.
- You work as part of a tight, supportive team, stepping in where needed to uphold standards.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Managing the front desk overnight: greeting residents and guests, responding to queries and overseeing visitor access.
- Conducting regular patrols, monitoring CCTV, and ensuring all entrances, exits and car park areas remain secure.
- Coordinating deliveries and parcels, logging items accurately and arranging timely handover.
- Completing building checks, monitoring plant alarms and reporting defects or hazards promptly.
- Preparing thorough handovers, updating daily logs and communicating clearly with the daytime team and management.
- Assisting with contractor access, emergencies and out-of-hours resident requests in line with site procedures.
WHO THIS ROLE IS FOR
- You are polished, personable and calm under pressure, with a genuine passion for helping people.
- You have a keen eye for detail and a vigilant approach to safety and security.
- You take pride in immaculate presentation, from your front desk to your documentation.
- You’re a problem-solver who uses initiative and follows procedures with care.
- You’re reliable for night shifts and thrive in a role where consistency and discretion matter.
EXPERIENCE THAT HELPS
- Previous concierge, front-of-house or luxury hotel/residential experience.
- Experience in security or control room environments, including CCTV monitoring and access control systems.
- Confidence using building systems (e.g. fire panels, BMS) and completing clear incident reports.
- Familiarity with Knightsbridge or central London service environments and high-net-worth clientele.
- Comfortable using property management software and standard Microsoft Office tools.
WHAT WE OFFER
- 16 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on customer service excellence, situational judgement, building/security awareness and reliability for night work
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.