REGIONAL MANAGER
- Rendall & Rittner • Home Based
ROLE OVERVIEW
You will lead a high-performing team of Property Managers and Assistants delivering exceptional service across a diverse residential portfolio spanning Cambridge, the Midlands and Norfolk. With a people-first approach, you will coach, guide and empower your team to deliver consistently, ensuring residents, clients and contractors experience responsive, professional property management.
You will combine operational leadership with strategic oversight, setting standards, driving continuous improvement and ensuring compliance. You will build strong relationships with clients and key stakeholders across the region, translating their goals into clear plans for your team and making informed decisions that balance quality, cost and risk.
ROLE EXPECTATIONS
Most days, you will support and steer your team: reviewing portfolios, resolving escalations, prioritising workloads and ensuring statutory and contractual compliance. You will meet with clients and stakeholders, track performance against KPIs, and remove barriers so your team can deliver timely, high-quality outcomes.
WHAT SUCCESS LOOKS LIKE
- A motivated, well-supported team with clear objectives, on-time delivery and low levels of escalation.
- Strong client relationships evidenced by positive feedback, renewals and portfolio growth across the region.
- Robust compliance and risk management with timely completion of health and safety, budgets and audits.
- Clear, accurate reporting and forecasting with portfolios operating to agreed financial plans.
- Continuous improvement in processes and resident experience, measured through KPIs and survey scores.
- Effective collaboration with internal departments and contractors to deliver value and consistent standards.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Leading, coaching and developing Property Managers and Assistants through regular 1:1s, team meetings and field support.
- Overseeing portfolio performance, budgets, service charge cycles and contract delivery across the region.
- Handling complex queries and escalations, guiding proportionate, timely resolutions.
- Conducting client meetings, site visits and reviews, translating insights into actionable plans.
- Monitoring compliance and risk actions, ensuring health and safety tasks are completed and evidenced.
- Streamlining processes, sharing best practice and using systems and data to improve consistency and outcomes.
WHO THIS ROLE IS FOR
- You are a people-centred leader who sets clear standards, gives great feedback and celebrates success.
- You balance strategic thinking with hands-on problem solving and calm, confident decision-making.
- You build trusted relationships quickly and communicate with clarity, empathy and impact.
- You thrive in a multi-site environment, managing priorities across varied portfolios and deadlines.
- You are tech-comfortable, data-aware and always looking for smarter, simpler ways to work.
EXPERIENCE THAT HELPS
- Leading multi-site property management teams with responsibility for service delivery and client relationships.
- Managing service charge budgets, contracts and supplier performance within residential environments.
- Handling complex resident or client escalations and driving practical, compliant resolutions.
- Implementing process improvements and using property management systems to enhance performance.
- Working across the Cambridge, Midlands or Norfolk markets and understanding regional nuances.
WHAT WE OFFER
- Competitive salary
- Discretionary bonus
- 25 days holiday plus bank holidays, with the option to buy or sell holiday
- Salary sacrifice scheme
- Private healthcare (subject to seniority or 3 years' service), life assurance
- Telus Health wellbeing platform
- Free eye tests and Cycle to Work scheme
- Enhanced maternity and paternity pay (service-dependent)
- Fully funded training and professional development
- Long service reward, from 5 years' service
- Employee referral scheme, up to £1,500
- Staff social events
ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on your leadership approach, operational judgement, stakeholder management and how you drive consistent service, compliance and team performance across a regional portfolio
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.